Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need your order number, receipt, or proof of purchase.

How to Start a Return

To request a return, contact us at support@brenvoshop.com with your order number and reason for the return.

If your item is damaged, defective, or incorrect, please include photos or videos showing the issue.

Once your return request has been approved, we will provide you with the correct return address and instructions.

Please do not send your item back before contacting us. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for purchasing their own return shipping label and paying all return shipping costs for customer-initiated returns.

We recommend using a trackable shipping service and keeping your tracking information until your return has been completed. Brenvo is not responsible for returned packages that are lost or damaged during transit.

If your return is the result of an error on our part, such as receiving a damaged, defective, incorrect, or incomplete product, please contact us before returning the item. We will review the issue and provide the appropriate solution.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, missing parts, or you received the wrong product, contact us at support@brenvoshop.com as soon as possible.

Please provide your order number along with photos or videos showing the issue so we can evaluate the situation and make it right.

Non-Returnable Items

Certain items may not be eligible for return, including personalized or customized products, gift cards, final sale items, and products that have been used, damaged, altered, or are no longer in their original condition.

Personal care or hygiene products that have been opened or used may also be non-returnable.

If you are unsure whether your item qualifies for a return, contact us at support@brenvoshop.com.

Exchanges

If you would like a different product or size, please return your eligible item and place a separate order for the replacement.

For damaged, defective, or incorrect items, contact us at support@brenvoshop.com so we can review the issue.

Orders Already in Transit

If your order has already shipped, you will generally need to wait until it has been delivered before requesting a return.

Customer-initiated returns are subject to the return shipping costs described above.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges and return shipping costs are non-refundable unless the return was caused by an error on our part or otherwise required by law.

Questions

If you have any questions about returns, refunds, or your order, contact us at support@brenvoshop.com.